Live Chat Support Agent Job at Burjline Builders, Houston, TX

  • Burjline Builders
  • Houston, TX

Job Description

Live Chat Support Agent

We are seeking a highly motivated and customer-focused Live Chat Support Agent to join our growing team in Houston, Texas. As a Live Chat Support Agent, you will be responsible for providing efficient and effective support to our customers through live chat. The ideal candidate must have excellent communication skills, a strong customer service orientation, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Respond to customer inquiries and provide support through live chat in a timely and professional manner
  • Identify and troubleshoot customer issues, provide solutions and escalate to the appropriate team if needed
  • Maintain accurate and detailed records of customer interactions and transactions
  • Collaborate with team members to continuously improve the overall customer experience
  • Stay up-to-date with product knowledge and company policies to provide accurate information to customers
  • Meet and exceed customer satisfaction goals and metrics

Requirements:

  • High school diploma or equivalent, college degree preferred
  • Minimum of 1 year of customer service experience, preferably in a fast-paced environment
  • Excellent verbal and written communication skills
  • Proficient in computer skills, including typing and navigating multiple systems simultaneously
  • Ability to multitask and prioritize tasks effectively
  • Strong problem-solving skills and ability to think on your feet
  • Flexibility to work varying shifts, including weekends and holidays if needed

We Offer:

  • Competitive salary and benefits package
  • Opportunities for growth and career advancement
  • A positive and dynamic work environment
  • Continuous training and support to improve your skills and knowledge
Burjline Builders

Job Tags

Shift work

Similar Jobs

Wellstar Health Systems, Inc.

Acute Care/Med-Surg Registered Nurse - PT Nights Job at Wellstar Health Systems, Inc.

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person...

BJC Healthcare

Emergency Department Clinical Nurse Job at BJC Healthcare

 ...Additional Information About the Role ~ Emergency Department ~ Full time Position ~3 - 12 Hour Shifts ~ Day, Evening, or Night...  ...Benefits Eligible BJC Career Ladder: The BJC Registered Nurse Career Ladder differentiates BJC as the place for nurses to work... 

Jamadmin, Inc

Recruiting and HR Coordinator Job at Jamadmin, Inc

 ...Overview This position is primarily responsible for managing recruiting activities across JAM Best One while also supporting a...  ...administration, compensation, safety, and HR documentation. The incumbent coordinates candidate management, interview scheduling, and onboarding... 

Airspace

Recruiting and HR Coordinator Job at Airspace

 ...learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our...  ...mission of reshaping the world of time-critical logistics. Recruiting & HR Coordinator Airspace is looking for a detail-... 

Pace

On-Call Courier (Driver) Job at Pace

 ...On-Call Courier Shift: Monday through Friday, On-Call hours based on business needs;...  ...is preferred but not required Valid Driver's License and the ability to maintain all...  ...and external customers Ability to work independently and as part of a team Good judgment,...