Job Description

Join Our Spiro*Verse

THIS IS A REMOTE OPPORTUNITY IN THE US.

Spiro is hiring an Account Manager to join our Sales team. The Account Manager works in partnership with Account Executive and other team members in meeting objectives and exceeding client expectations by delivering best-in-class service, providing proactive solutions, quality products and services on-time and on-budget. Assist the Account Executive in maintaining positive client relationships and assist in growing client business as appropriate.

Company Overview

This is Spiro. A strategically-led, creatively-driven, leading global experiential agency. We exist to cultivate powerful brand connections through the channel of experiential. We believe strong global communities are empowered by diversity, inclusion & belonging.

Where data-informed creative meets advanced digital solutions, we boldly go where no experience has gone before. As Spiro*nauts, we are born storytellers & story makers; fearless dreamers of the "what if;" and pioneers of innovation in our craft. Together, we launch brands into their experiential orbit through the power of Brand Gravity.

Learn more about who we are here!

Responsibilities

• Manage details relative to client's convention program and associated projects; including preparation of contracts and revenue and cost estimating.
• Prepare standard package of marketing materials for presentations, data requests and other special projects as appropriate to retain and grow business.
• Coordinate with all internal departments (or within another General Service Contractor) all phases of show planning. Schedule Put to Work meetings and prepare require materials for the local operations teams.
• Coordinate the production process associated with all assigned projects. Manage projects on an as needed basis.
• Attend Job Update Meetings and provide information needed for a successful project. Verify work order information with the Operations Managers.
• Consolidate and reconcile all work orders.
• Provide on-site support as needed/scheduled. Documenting show-site notes and assisting Account Executive in post-show review document as necessary.
• Regularly and accurately reporting time on a weekly basis. Provide timely updates/reports as required.

Qualifications

We understand the importance of transferrable skills and a diverse perspective, so if you do not fit all these requirements, we still want to hear from you and encourage you to apply!

• Bachelor's Degree or equivalent level of industry experience.
• Convention and Trade show industry experience preferred.
• Ability to work well under pressure in a fast-paced environment while meeting tight deadlines.
• Ability to analyze available information and make sound decisions. Excellent organizational and time management skills.
• Ability to work independently. Excellent computer skills.
• Ability to work in a consultative manner with clients of varied levels internally and externally.
• Travel up to 35%.
• Foresight to anticipate clients needs/requests and act accordingly.
• Interpersonal skills and ability to develop a strong rapport with the client/coworkers.
• Approachable, engaging, and likable. Articulate and polished with the ability to clearly communicate with the clients.
• Organizational skills and ability to multi-task, managing clients' multiple shows/priorities.
• Ability to proactively provide practical solutions in an ambiguous environment.
• Will require the ability to interact and lead union labor.
• Must be available to work nights, weekends and at show site.
• Position averages 60-70 hours per week during peak show periods which occur several months of the year.
• Requires ability to adapt to multiple settings/environments and shifting responsibilities.
• Work will be required in both an office setting as well as a show floor setting.
• Show site work is performed in tradeshow/convention venues nationwide.
• Conditions can include a somewhat crowded or noisy area where mild discomfort may be caused by temperature, dust, or other conditions.

Attributes

• Driven
• Detail oriented
• Adaptable
• Collaborative

How to measure success

• By 30 days incumbent should understand team dynamics and perform basic job functions independently
• By 60 days incumbent should be self-reliant on basic job functions and begin executing more complex tasks
• By 90 days, incumbent should have ownership over specific projects

Benefits

• Remote Environment
• Full Benefits Package
• 401K Vesting Immediately
• Psychological Safety
• Diversity, Inclusivity and Belonging Culture
• Employee Led Resource Groups
• Spiro*YOU Professional Development & Learning Programs
• Employee Events

Our Process

Our interview process is hand crafted to our roles. In general, you can expect to have an initial phone interview with our talent acquisition team and thereafter video interviews with team members and your future manager. We welcome candidates to view our social medial channels and website to extend the conversation beyond the responsibilities of the role. Once you have completed the interview process, we conduct a criminal background check, where applicable by law.

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